Virtual Medicine

Receive a diagnosis and a treatment plan from our healthcare providers over the phone or online at home. We’re always here for you.

Virtual Medicine

StarMed Family & Urgent Care is here for you, wherever you are.

StarMed Family & Urgent Care’s virtual medicine program lets you have a live chat with a qualified healthcare provider, 24 hours a day, 7 days a week. Virtual medicine allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.

Commonly Treated Conditions

Cold or Flu Symptoms

Symptoms include a runny nose, sneezing, and congestion. High fever or severe symptoms are reasons to see a doctor, especially in children.

Seasonal Allergies

Symptoms include sneezing, runny nose, and red, watery, and itchy eyes.

Pink Eye

Symptoms include redness, itching, and tearing of the eyes. It can also lead to discharge or crusting around the eyes.

Skin Issues

Symptoms may include dryness, itchiness, redness, legions or any other deviation of the normal structure or function of the skin.

Urinary Tract Infections

Symptoms may include pelvic pain, increased urge to urinate, pain with urination, and blood in the urine.

Upset Stomach

Symptoms of upset stomach may include cramps, nausea, abdominal pain, heart burn, and bloating.

Virtual Medicine Pricing


$ 75
  • For those who do not want to use or do not have insurance.


  • Pay only your insurance co-pay or deductible.

Frequently Asked Questions

What is a virtual visit?

A virtual medical visit where one of our providers will diagnose your symptoms by connecting with you using a computer or mobile device.

How can the provider diagnose me without actually doing a physical exam?

Providers don’t need to perform a physical exam to diagnose and treat many conditions. Knowing your medical history is considered “90% of the exam” when combined with the virtual interaction.

Will my insurance company pay for virtual visits?

In most cases, virtual visits are covered by insurance during this time.

Do I have to pay?

For general virtual medicine, our standard virtual visit fee applies. If paying with an insurance/health plan, the standard co-pay, coinsurance, and deductibles apply.

If the visit is for evaluation for COVID-19 infection screening and you are paying through your insurance, copays, coinsurance, and deductibles are waived at this time.

How do I pay what I owe?

We can accept credit card and/or debit card payment over the phone.

What about Medicare and Medicaid?

Due to recent changes from Medicare, they are now covering most services performed through virtual visits.

Is virtual medicine private and secure?

Yes, it is secure if your virtual visit is done through your Healow Patient Portal account.

What equipment do I need to do a virtual visit?

You will need a computer or mobile device with a camera and microphone. You will also need to have a good internet connection.

Can I use my smartphone to access the virtual visit?

Yes. You can use your smartphone or tablet with a working camera and microphone.

Can I get medication prescribed through a virtual visit?

Yes. As long as your diagnosis doesn’t require further in-person examination, your provider can simply electronically prescribe your medication and send it directly the pharmacy you prefer. Please note that not all conditions will require medication.

Can children receive care through a virtual visit?

Yes; however, there are some age restrictions based on the reason for the visit.

How do virtual visits work?

  1. Schedule an appointment (Patient portal, NextPatient, or by phone)
  2. Click on the e-mail link 20 minutes prior to your appointment
  3. Complete a brief medical history form through the portal
  4. Test your internet connection through the portal
  5. Get a diagnosis and prescription (if needed) in 20 min. or less

How long does a typical visit take?

A standard virtual visit is 15 minutes – the amount of time needed to handle most medical conditions – but it can be extended if necessary.

Do I get the same level of care?

Yes. Providers make sure the standard of care is the same as if they were with you.

Can a provider give a coronavirus diagnosis through a virtual visit?

Only a lab test can determine with certainty whether or not a patient has a COVID-19 infection. However, our providers can evaluate your symptoms and help with next steps, including ordering a lab test, if appropriate.

Why should I use a virtual visit if I think I have symptoms of coronavirus?

The Centers for Disease Control and Prevention (CDC) recommends that people who have symptoms of coronavirus should avoid contact with others. A virtual visit allows you to get medical advice from a qualified health care provider without exposing yourself or others to illness.