StarMed Family & Urgent Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. StarMed Family & Urgent Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
StarMed Family & Urgent Care provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
StarMed Family & Urgent Care provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact our office administrator.
If you believe that our office administrator has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Office Administrator
4001 Tuckaseegee Road
Charlotte, NC 28208
Phone: 704-225-6288
Fax: 704-586-9556
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our office administrator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Download complaint forms